Legal notice

We are committed to providing quality products to our customers. While we hope you are always happy with your Boo purchase, we know there are times you may need to send something back. Please read the information below.

At a glance

  • Changed your mind: 14 days, unopened and unused.
  • Faulty or damaged: 30 days for a replacement or a refund.
  • Individual toothbrushes: we cannot accept returns once they have been opened, for hygiene reasons.

Nothing in this policy replaces your rights under the Australian Consumer Law.

CHANGE OF MIND RETURNS

  • Returns must be made within 14 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please leave a note in the package with the reason for your return.
  • Please email info@theboocollective.com.au for a return address.
  • You will be responsible for the return shipping and handling charges, which will not be refunded. This does not apply to faulty or damaged goods, which are covered below.
  • Please make sure to record your tracking number, because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1–2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Only items purchased on www.theboocollective.com.au may be accepted for a return. Items purchased from www.theboocollective.com.au cannot be returned or exchanged at retailers that sell The Boo Collective products.

FAULTY OR DAMAGED PRODUCTS

If something arrives broken, damaged or faulty, contact us within 30 days of receiving it and we will replace it or refund you, whichever you would prefer. This includes our No More Spills dinnerware, which carries a 30 day money-back guarantee when returned in its original packaging.

Email info@theboocollective.com.au with your order number and a photo of the problem and we will sort it out.

If a fault appears later than 30 days, please still get in touch. The Australian Consumer Law gives you a guarantee that goods are of acceptable quality for a reasonable period, and that is not something a date on this page can shorten.

EXCHANGES

  • We are happy to exchange merchandise that is faulty or damaged, up to 30 days after you receive it.
  • Please enclose the product you wish to exchange, with a note saying what you would like instead.
  • If there is a difference in cost, one of our customer service team may contact you for further information.
  • Please email info@theboocollective.com.au for a return address.

Please note: empty containers cannot be accepted for an exchange.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Due to the nature of toothbrushes, we are unable to accept returns of individual brushes for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

We cannot accept change of mind returns on sale items or gift cards. If a sale item turns out to be faulty, the 30 day cover above still applies.

Please contact customer service with any questions by email at info@theboocollective.com.au.