Refund policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your 'Boo' purchase, we realise there are times that you may need to return a product. If you will need to return your product, please review the information below.

Due to the nature of toothbrushes we are unable to accept returns of individual brushes for hygiene reasons.

  • Returns must be made within 14 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please leave a note in the package for the reason for your return.
  • Please email info@theboocollective.com.au for a return address.
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Only items purchased on www.theboocollective.com.au may be accepted for a return. Items purchased from www.theboocollective.com.au cannot be returned or exchanged at retailers that sell The Boo Collective products.


Please contact customer service with any questions by email at info@theboocollective.com.au.
 

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective & damaged. If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on www.theboocollective.com.au only up to 14 days after the original purchase. 
  • Please enclose the product you wish to exchange.  Please leave a note with instructions on what item(s) to exchange. 
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
  • You will be responsible for the return shipping & handling charges, which will not be refunded. 
  • Please email info@theboocollective.com.au for a return address.

 

Please contact customer service with any questions by email at info@theboocollective.com.au.

Please Note:  Empty containers cannot be accepted for an exchange.


DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement.  Items will not be replaced after 14 days.  

 

EXCEPTIONS / NON-RETUNABLE ITEMS 

Due to the nature of toothbrushes we are unable to accept returns of individual brushes for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.