Shipping policy

Delays to VIC: We are shipping same or next day however there are delays to Victoria due to border closures. Deliveries are taking a few days longer than normal to Victoria. All other states are operating as normal. 

At The Boo Collective we believe getting you your goodies quickly is the most important thing we can do once you've pressed that buy button. So we make sure we ship everything as soon as we can (and that's usually the same or next business day).

Please note that during busy periods (i.e. major promotions, sale periods and Christmas) our handling times may increase by a day or two as we try to get through everything. We'll do our very best to get everything out the door as quickly as possible, but if you have any concerns or questions please contact our wonderful customer care team and we'll do everything we can to assist.

Orders in Australia

Our delivery fees are:

  • 1-5 toothbrushes / straws $3 
  • 6 + toothbrushes / straws  + and everything else $9.95

Delivery Terms

1. We will process all orders within 1-2 working days. Sale periods or site-wide promotions may impact handling times.

2. Within Australia, your delivery will be received within 1-7 days. In more remote, and regional, areas this can take longer. Please allow up to 10 working days to receive an order.

3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.

4. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.

5. Delivery, within Australia,

  • 1-5 toothbrushes / straws $3 
  • 6 + toothbrushes / straws  + and everything else $9.95

6. Missing or non delivered parcels need to be reported to us within 30 days within Australia and 60 days internationally. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed automatically.